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Support your team

Give your front desk the tools and the time to follow through

Indie gives your team one phone and texting system built for rehab practices, and shows where patient demand is moving and where it's stuck.

See how Indie works
Phone & Texting PlatformGive staff the tools to manage patient conversations across calls and messages.Reporting & InsightsUnderstand demand, follow-up, conversion, and where opportunities need attention.

Your team isn't the problem. Their tools are.

Front desks juggle phones, texts, voicemail, and the EMR at once. When reminders glitch or calls land in the wrong place, staff spend their day apologizing instead of helping patients.

Too many tools for one conversation

Calls, texts, and notes live in separate systems, so your team repeats work to keep them in sync.

Reminders that don't hold up

When confirmations and reminders glitch, staff spend time sorting it out with patients.

No clear view of what you're missing

Owners ask how many patients slip away. Without the data, no one can answer.

Phone & Texting Platform

Give staff the tools to manage patient conversations across calls and messages.

An enterprise-grade phone system built for rehab

Indie gives your practice VoIP calling, call routing, and two-way texting in one place, with confirmations and reminders synced to your EMR.

  • VoIP calling across your locations
  • Call routing that fits how your practice works
  • Two-way texting, confirmations, and reminders synced with your EMR
  • Keep your current phone system and add the agent, or move your phones when ready

Conversations

  • Incoming callRouted to front desk
  • Appointment reminderText · Confirmed
  • Patient questionText · Needs reply

Text thread

Reminder: your visit is tomorrow at 9:00 AM. Reply C to confirm.

C

Confirmed and synced to the EMR

Illustrative example

Reporting & Insights

Understand demand, follow-up, conversion, and where opportunities need attention.

See what's becoming care

Look past call counts. See how demand moves from first contact toward an arrived visit, and where it needs attention.

  • Every call with a transcript and whether it was resolved
  • Unresolved calls flagged for your team
  • The path from demand received to arrived visit, for the stages your workflow supports

Reported stages depend on your workflow and EMR.

Where demand goes

  • Demand received

  • Qualified

  • Contacted

  • Scheduled

  • Arrived

Contacted but not scheduled: needs attention

Illustrative example

Give your team more capacity, not another to-do list

When the phones, texts, and schedule work together, your team spends less time chasing information and more time with patients.

ExploreCreate demandHelp patients find your practice and reach out.ExploreCapture patient demandReceive every referral, call, and text, day or night.ExploreTurn demand into visitsQualify patients, follow up, and get them scheduled.
You are hereSupport your teamGive staff the tools and the view to follow through.

One platform to create and capture demand, and turn it into qualified visits.

Indie connects to your EMR through a standard API integration, not AI browsing your EMR. See EMR integrations

Keep your phones, or move them over

Setup is included, and you don't pay until you go live.

Add Indie to your current system

Start with the agent on the phone system you have today. Nothing else has to change.

Move your phones to Indie

Switch when you're ready. Number porting takes 24 hours to 7 days, depending on your carrier.

HIPAA
  • HIPAA compliant
  • BAA included
  • Usage-based pricing, no per-user or per-location fees

See how Indie works for your front desk

We'll walk through your phones, texting, and reporting, and how they fit the way your team works.

Request a Demo