What’s happening at Indie.

Ernie Beltz loves technology. His wife and business partner, Debbie Garcia-Beltz, does not. "I'm probably not as tech-savvy as I should be at this point in my life," Debbie admits. As an occupational therapist with over two decades of experience, she spent most of her career writing reports manually, scoring tests by hand, and using Word documents because "that was technology" to her generation of clinicians.

When Jerry Durham was contemplating whether to take his physical therapy practice out of network in the mid-2000s, all of his peers told him he shouldn’t do it. After all, why would patents pay out of pocket when they could get the same thing covered by insurance?

Rehab practices can prevent churn by hiring salespeople instead of customer service reps for their front desk.