What’s happening at Indie.

AI isn't the threat to your practice. The real pressure is quieter: a genuine labor shortage and decades of administrative bloat that have buried the human side of care under faxes and busywork. Indie Health CTO Eric deRegt argues the way out isn't cutting headcount — it's using technology to clear the work nobody wants, then reinvesting that time into how a patient feels from the first call to the last goodbye.

Nearly every healthcare tech vendor has stamped "AI" on the label, and most of those claims won't survive a serious conversation. Indie Health CTO Eric deRegt has spent his career building software in regulated environments, where a slick demo counts for nothing. Here's his four-part test for telling the real systems from the wrappers — run it before you sign.

A logo is where a brand starts. Infrastructure is where it scales. Founders who don't build this infrastructure create a growth ceiling. The transition from founder-as-brand to documented brand system is one of the most consequential operational shifts a scaling practice can make.