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The Front Desk Operating System for MSK Practices

Capture more patient demand. Reduce administrative overhead. Improve practice margins.

Outcomes

Built to improve practice margins.

Indie handles calls, intake, and scheduling so your team can spend more time with patients.

Capture Every Patient Call

Stop missing new patients, referrals, and after-hours demand

Reduce Front Desk Workload

Accelerate intake, scheduling, and follow-up

Handle More Patients

Handle more patients without added headaches for your team

Replace Fragmented Tools

Calls, texts, and intake handled in one system

Unified platform

Every patient interaction.
One front desk platform.

Indie brings calls, texts, faxes, voice agents, and intake into one front desk platform that integrates directly with your EMR. Patient information is captured and synced automatically without manual entry.

CallsTextsFaxesReferralsIntakeEligibility
Fax referral — Dr. Lee
Received 3 min ago
Processing
Referral_DrLee_PT.pdf
2 pages · Extracting patient data…
Auto-routing to intake queue
James K.
Appointment confirmation
Sent
Can I move my Thursday appt to Friday?
Auto-replyOf course! I've rescheduled you for Friday at 10:00 AM. See you then.
Sarah M.
New patient referral
Active
AI Agent active2:34
PatientSarah Mitchell
Referring MDDr. Patel, Ortho
InsuranceBlue Cross PPOVerified
EMR syncAuto-created
What happens automatically
Patient created
Synced to EMR
Insurance captured
Routed to staff
Eligibility verified
Ready to schedule
Workflows

Built for front desk workflows.

VoIP Calling

  • Capture more patient calls
  • Route patients to the right location
  • Never miss calls during peak or after hours

Messaging

  • Simplify patient coordination
  • Automated replies
  • Intuitive text threads

Voice Agents

  • Schedule patients without staff involvement
  • Fill cancellations and open slots automatically
  • Handle calls during peak and after hours

Referrals

  • Capture referrals automatically
  • Route to the right location
  • Convert referrals faster

Intake

  • Extract patient information automatically
  • Populate your EHR without manual entry
  • Get patients ready before their visit

Eligibility

  • Check insurance automatically
  • Verify benefits before scheduling
  • Reduce denials and surprises
Integration

Unifies your front desk.

Start with your existing setup, or replace it entirely. Indie integrates with your phone system, EMR, and front desk workflows.

Patient information is captured and synced automatically:

  • Patient demographics
  • Insurance information
  • Referral details
  • Appointment data
1
Stage 1
Existing Setup
VoIP
EMR
Fax
Messaging
Manual intake
Disconnected tools. Manual workflows.
Add Indie
2
Stage 2
Indie Layer
Voice Agents
AI answers calls, captures patient info, and books appointments 24/7
Zero missed calls
AI Workflows
Intelligent routing, data extraction, and task automation
80% less manual work
Messaging
Appointment reminders, confirmations, and follow-ups — automated
AI Draft Replies
Referral Processing
Fax and electronic referrals auto-parsed and routed
Zero missed referrals
Eligibility Verification
Real-time insurance checks before the patient arrives
Live eligibility
Patient Intake
From first contact to ready-to-schedule - fully automated
Patients ready sooner
Full platform
3
Stage 3
Unified Indie Platform
One front desk. Automated workflows.
End-to-end front desk workflow
Calls, texts, faxes, referrals, intake — one operating system
EMR synced system of action
Every patient record, every data point — automatically in your EMR
VoIP replacement optional
Keep your phones or switch — Indie works either way
Performance

Built to improve practice performance.

Indie delivers measurable improvements across the metrics that matter most to practice owners and operators.

Indie is the only unified platform built specifically for MSK practices.

More appointments booked

Fewer missed calls

Faster patient intake

Remove team admin burden

Improved margins

Testimonials

Trusted by MSK practices.

The collaborative approach from Indie has been refreshing. They truly listen to our needs and are building something that feels tailored to solve real problems we face daily. It's not a one-size-fits-all experience.

J

Justin O.

Owner, OT

Being an early customer for Indie has been a great experience. The team's dedication to understanding our workflow and incorporating our feedback makes us confident in a long term partnership.

D

Dan V.

Owner, PT

Indie has been an excellent partner from day one. Their willingness to iterate based on our feedback and their commitment to solving our challenges has been impressive.

C

Christopher G.

Owner, OT

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