Capture patient demand
Respond to every patient, even when the front desk is busy
Indie answers calls and texts at lunch, after hours, and on weekends, and brings referrals into one place so each one moves toward a scheduled visit.
See how Indie worksPatients reach out when your team is already full
Lunch, school pickup, after hours, weekends, a second line ringing mid-call. Referrals arrive by fax while the front desk is booking someone else. Each gap sends a patient to voicemail or to the bottom of a pile.
The second caller goes to voicemail
When one person covers the desk, every call that rings during a call has nowhere to go.
Monday starts with a backlog
Weekend and after-hours messages pile up, and your team spends the morning returning calls instead of booking.
Referrals stall between systems
Faxes, emails, and phone referrals land in different places, so some sit before anyone reaches out.
Referral Management
Receive, organize, and move referrals toward scheduling.
Every referral in one place, moving toward a visit
Referrals arrive by fax, phone, email, and website forms. Indie brings them into one view so your team can see each patient's stage and the next step.
- Referrals from every source gathered in one place
- Each patient's stage visible to the whole team
- A clear next step toward scheduling for every referral
- New
Orthopedic referral
Fax · Knee, post-op
- Contacted
Primary care referral
Phone · Low back pain
- Scheduled
Sports medicine referral
Email · Shoulder
Illustrative example
AI Voice & Texting
Respond to patients by phone and text, including after-hours and overflow coverage.
Coverage for lunch, after hours, and the second line
The Indie voice agent answers 24/7 or as overflow. It books, reschedules, and cancels in your EMR, and hands insurance, billing, and sensitive calls to your staff.
- Answers around the clock, or only when your team can't pick up
- Books, reschedules, and cancels for new and existing patients
- Two-way texting, with confirmations and reminders synced to your EMR
- Every call logged with a transcript, and anything unresolved flagged for your team
Hi, I need to move my Thursday appointment.
I can move you to Friday at 9:00 AM with the same therapist. Should I book that?
Yes, please.
Rescheduled in the EMR
Confirmation text sent
Illustrative example
Not a bot that answers. An agent that acts.
Capturing demand only matters if it moves. The agent takes the routine requests all the way to the schedule, and your people handle the conversations that need a person.
One platform to create and capture demand, and turn it into qualified visits.
Indie connects to your EMR through a standard API integration. Supported actions depend on the EMR. See EMR integrations
Start with overflow. Expand when you're ready.
Live in days, not months. Setup is included, and you don't pay until you go live.
Start with overflow or after hours
The agent picks up when your team can't, on the phone system you already have.
Add more at your pace
Bring in existing-patient calls, texting, and the Indie phone system when your team is ready.
- HIPAA compliant
- BAA included
- Standard API integration
Find out what you're missing
We'll look at how calls, texts, and referrals reach your practice today, and where patients slip through.
Request a Demo