The front desk operating system for Prompt practices.
Indie is native to Prompt. Cloud phone system, patient texting, and Voice AI in one platform — writing new patients, appointments, and insurance straight into Prompt in real time. No retyping, no reconcile, no fourth vendor.
A real bidirectional integration, not a screen scraper.
Indie is built around Prompt, not bolted on top of it. Every patient interaction the front desk handles — calls, texts, and Voice AI conversations — flows directly into Prompt as it happens, and Prompt stays your single source of truth.
- Create new Prompt patients on the call, or match existing ones by phone, name, or DOB.
- Read Prompt's live availability across every location and book, reschedule, or cancel in real time.
- Inherit your Prompt taxonomy of providers, locations, specialties, and visit types for accurate routing.
- Capture insurance and referral source on the call, written straight to the Prompt patient record.
- Attach a structured summary of every call to the Prompt patient for the whole team to see.
The only unified system built for MSK — phone, Voice AI, and texting in one.
Most Prompt practices stitch together a phone vendor, an AI receptionist, and a texting tool — then reconcile the mess by hand. Indie is the one platform that owns all three, purpose-built for rehab and MSK.
The phone system
HIPAA-grade cloud VoIP that Indie owns end to end — per-location numbers, visual queue, parking, and recording. Not an AI receptionist bolted onto someone else's phones.
The Voice AI
A production-grade agent that answers, qualifies, and books — trained on real MSK and rehab front desk workflows, absorbing lunch, spikes, and after-hours.
The patient texting
Two-way SMS from the same platform for reschedules, reminders, and intake — every thread tied to the patient and ready for your EMR.
Point solutions cover one piece. Indie covers the whole front desk.
A standalone Voice AI answers calls but doesn't own the phone. Traditional VoIP owns the phone but has no AI. Prompt add-ons touch the EMR but not the calls. Indie is the only one that does all of it, built for MSK.
| Indie | Standalone Voice AI | Traditional VoIP | Prompt add-ons | |
|---|---|---|---|---|
| Purpose-built for MSK & rehab | ||||
| Owns the phone system (native VoIP) | ||||
| Conversational Voice AI | ||||
| Two-way patient texting | ||||
| Structured, EMR-ready patient data | ||||
| One unified vendor |
Everything the front desk runs on, in one platform.
Full cloud phone system
Call transfers, caller ID, parking, voicemail, and desktop/mobile/web apps across every location.
Voice AI on every call
Answers, triages, and books — absorbing lunch, spikes, and after-hours without adding headcount.
Two-way patient texting
Reschedules, reminders, and intake links handled by text, tied to the right patient.
Unified inbox
Calls, texts, and voicemails in one place, with live and post-call transcripts for every conversation.
Prompt-ready patient data
Patients, appointments, insurance, and referrals written straight into Prompt in real time.
MSK-aware routing
Ortho, pelvic health, vestibular, hand therapy — patients booked with the right provider on the first call.
What MSK practices see when Indie owns the phone.
Every inbound call answered live — roughly 25% more than the average front desk manages during peak, lunch, and after-hours.
Practices see an average of three additional booked appointments per location, per day, once calls stop going to voicemail.
Callers reach a resolution in seconds instead of sitting on hold or waiting for a callback that may never come.
Prompt + Indie, answered.
Does Indie integrate natively with Prompt EMR?
Yes. Indie has a native, bidirectional integration with Prompt. New patients, appointments, demographics, insurance, and referrals sync in real time in both directions, so Prompt stays your single source of truth and nothing has to be retyped or reconciled by hand.
Do I have to replace Prompt to use Indie?
No. Prompt remains your EMR and system of record for charts, billing, scheduling, and clinical workflows. Indie is the front desk operating system that runs in front of Prompt — the phone system, texting, and Voice AI that fill your schedule.
Does Indie replace my phone system?
Yes. Indie owns the underlying cloud VoIP infrastructure, so it replaces your phone system entirely rather than layering an AI receptionist on top of it. You get per-location numbers, a visual call queue, parking, texting, and Voice AI in one platform.
Is Indie built specifically for MSK and rehab practices?
Yes. Indie is purpose-built for musculoskeletal and rehab care — PT, OT, chiro, SLP, and ortho. The Voice AI is trained on real rehab front desk workflows, not a generic agent retrofitted for healthcare.