The front desk operating system for eClinicalWorks practices.
Indie is the unified front desk for eClinicalWorks practices — cloud phone system, patient texting, and Voice AI in one platform. Every call answered live, every patient captured and structured, ready for eClinicalWorks.
Indie owns the front door. eClinicalWorks stays your system of record.
eClinicalWorks is the ambulatory EMR your practice runs on. Indie is the front desk operating system that runs in front of it: Voice AI, cloud phone, and texting that capture every patient interaction and structure it to flow into eClinicalWorks through available integration pathways.
- Answer, triage, and book every inbound call with Voice AI trained on MSK workflows.
- Capture demographics, insurance, and referral source on the call, structured for eClinicalWorks.
- Every conversation captured as a structured summary your front desk can act on.
- Two-way patient texting for reschedules, reminders, and intake — from one platform.
- After-hours, lunch, and overflow coverage so no patient hits voicemail.
The only unified system built for MSK — phone, Voice AI, and texting in one.
Most eClinicalWorks practices stitch together a phone vendor, an AI receptionist, and a texting tool — then reconcile the mess by hand. Indie is the one platform that owns all three, purpose-built for rehab and MSK.
The phone system
HIPAA-grade cloud VoIP that Indie owns end to end — per-location numbers, visual queue, parking, and recording. Not an AI receptionist bolted onto someone else's phones.
The Voice AI
A production-grade agent that answers, qualifies, and books — trained on real MSK and rehab front desk workflows, absorbing lunch, spikes, and after-hours.
The patient texting
Two-way SMS from the same platform for reschedules, reminders, and intake — every thread tied to the patient and ready for your EMR.
Point solutions cover one piece. Indie covers the whole front desk.
A standalone Voice AI answers calls but doesn't own the phone. Traditional VoIP owns the phone but has no AI. eClinicalWorks add-ons touch the EMR but not the calls. Indie is the only one that does all of it, built for MSK.
| Indie | Standalone Voice AI | Traditional VoIP | eClinicalWorks add-ons | |
|---|---|---|---|---|
| Purpose-built for MSK & rehab | ||||
| Owns the phone system (native VoIP) | ||||
| Conversational Voice AI | ||||
| Two-way patient texting | ||||
| Structured, EMR-ready patient data | ||||
| One unified vendor |
Everything the front desk runs on, in one platform.
Full cloud phone system
Call transfers, caller ID, parking, voicemail, and desktop/mobile/web apps across every location.
Voice AI on every call
Answers, triages, and books — absorbing lunch, spikes, and after-hours without adding headcount.
Two-way patient texting
Reschedules, reminders, and intake links handled by text, tied to the right patient.
Unified inbox
Calls, texts, and voicemails in one place, with live and post-call transcripts for every conversation.
eClinicalWorks-ready patient data
Demographics, insurance, and referral source captured and structured to flow into eClinicalWorks.
MSK-aware routing
Ortho, pelvic health, vestibular, hand therapy — patients booked with the right provider on the first call.
What MSK practices see when Indie owns the phone.
Every inbound call answered live — roughly 25% more than the average front desk manages during peak, lunch, and after-hours.
Practices see an average of three additional booked appointments per location, per day, once calls stop going to voicemail.
Callers reach a resolution in seconds instead of sitting on hold or waiting for a callback that may never come.
eClinicalWorks + Indie, answered.
Does Indie work with eClinicalWorks?
Yes. Indie runs the entire front desk for eClinicalWorks practices — Voice AI, cloud phone, and texting — and structures every patient interaction so it's ready to flow into eClinicalWorks through available integration pathways. eCW remains your system of record.
Do I have to replace eClinicalWorks to use Indie?
No. eClinicalWorks stays your EMR. Indie is the front desk operating system that runs in front of it, capturing and qualifying every patient before they reach your eCW workflows.
Does Indie replace my phone system?
Yes. Indie owns the underlying cloud VoIP infrastructure, so it replaces your phone system entirely — per-location numbers, visual queue, parking, texting, and Voice AI in one platform, not an add-on bolted onto your existing phones.
Is Indie built for MSK and rehab practices?
Yes. Indie is purpose-built for musculoskeletal and rehab care — PT, OT, chiro, SLP, and ortho. The Voice AI is trained on real rehab front desk workflows rather than a generic healthcare script.